FAQ
Please see below for answers to frequently asked questions.
Orders
Below are some of the common questions about orders
Absolutely! All products that are available for immediate purchase on our site are in-stock and available.We do not allow purchase when out of stock, unless it is a "made-to-order" customized product.
All our handmade accessories are boxed with our company's standardized packaging style.
We also offer gift bags so to simply your gift-giving process, no wrapping needed!
You can leave a note "I need xx gift bag(s)." as you check out.
Note: The quantity of gift bag(s) requested cannot exceed the number of jewelry pieces ordered.
Certainly! Just leave a note as you check out, stating clearly which gift is the message assigned to individually, so to avoid confusion. The gift message will be hand-written and enclosed with one gift card.
We are only able to accept one shipping address per order. If you need items to ship to different addresses, you will need to place them as separate orders.
- We have a quick and easy check out process at a.LovelyPeace. We accept Visa, MasterCard, Discover, American Express, as well as all other types of credit and debit cards.
- In addition, you can use Paypal, Shop Pay, Apple Pay, and Google pay for an express checkout experience.
Yes! After submitting an order , you will receive a confirmation email from us.
- After your order has finished processing and is ready to ship, you will receive a second email that provides the tracking information for your shipment.
- Please contact us if you have not received your confirmation emails: orders@alovelypeace.com.
- If you need to cancel your order, please email us as soon as possible: orders@alovelypeace.com.
- Orders cannot be cancelled once shipped.
- Please note that cancelled orders will be refunded minus at 10% restocking fees.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
- Exciting news! Shipping is FREE for Australian order AU$80 or more, and international order AU$100 or more!
- If you don't make the $80 mark, you pay actual shipping cost. Shipping cost depends on your location, weight and size of your package, which is calculated at checkout.
- All orders within Australia provide tracking code for your package, with your shipping confirmation email from A Lovely Peace.
- For international orders, tracking numbers are provided. You will receive a tracking code for your package, with your shipping confirmation email from A Lovely Peace.
- If you can't find your your order confirmation or shipping confirmation email, please check your promotion and other folders in your email associated with your order.
- If you still cannot find an email from A Lovely Peace, send us an email, we will be happy to get you the information you need at: orders@alovelypeace.com.
- Your order will ship within 1-3 business days.
- For custom orders, please allow 5-7 days for the creation process.
- Time in transit depends on the shipping method. Most packages within Australia arrive in 2 to 8 days.
- For international shipping, please allow 2 to 3 weeks for your package to arrive.
- You will have 24/7 access to detailed tracking information with your tracking number found in your shipping confirmation email from A Lovely Peace.
- If you need to change your shipping address after you placed your order, please send us an email as soon as possible: orders@alovelypeace.com.
- Before completing your online order, you can easily change your shipping address during checkout.
- You can exchange most unused products in their original condition within 30 days from purchase date.
- Our earrings are not refundable for hygienic reasons.
- To start a return or exchange, email us to be sure your product qualifies and so we can email you the return shipping label, free of charge. orders@alovelypeace.com.
- Please return the product with its packaging, and with the packing slip.
Products
Below are some common questions about our products
- We recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating.
- The A Lovely Peace jewelry pouch doubles as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.
Silver is a very reactive metal. It loses its original shine when it oxidizes because it chemically reacts to your physical composition and environment. Sweat, sickness or a boozy weekend can all change your body chemistry causing your silver to turn black.
- Gently rub toothpaste or baking soda paste onto the jewelry. Let the paste dry completely to remove the tarnish.
- A light polish with our jewelry polishing cloth usually takes it away.
- Our A Lovely Peace jewelry pouch doubles as a safe haven for your jewelry’s storage.
- We recommend taking your gold plated jewelry off before you get in the shower, as it can damage the plating. This protects your jewelry’s shine by avoiding contact with agents such as soaps, lotions, and hair and cleaning products.
- The A Lovely Peace jewelry pouch doubles as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.