Effective Date: 8 November, 2023

Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.

Shipping Options and Rates

We ship domestically within Australia and internationally. Your orders will be dispatched and posted within 2-3 days.

Once dispatched, shipping time will vary depending on the type of shipping selected.

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Shipping

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Parcels are sent via courier or Auspost. Standard shipping takes 2-8 days.

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International Shipping

International shipping parcels are sent via courier or Auspost. International shipping takes 2-3 weeks.

For international shipments, please be aware that customs regulations, duties, taxes, and fees may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient. It is essential to comply with all customs requirements to ensure smooth delivery and avoid any delays or additional charges.

Please note that we are unable to influence or predict the amount charged for customs duties or taxes. We recommend contacting your local customs office for more information regarding applicable charges for your specific order.

Shipping Restrictions

We strive to fulfill orders to the best of our ability; however, there may be certain shipping restrictions or limitations imposed by Auspost or the individual carrier.

If you have any questions regarding shipping restrictions or if your order falls under any of these limitations, please contact our customer support for further assistance at [orders@alovelypeace.com].

Tracking and Confirmation

To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.

Please note that it may take a short period for the tracking information to become available after the shipment has been processed.

Using a Work Address

If you are providing a work address, please always include the level (if a multi storey building) and the name of the company including any other specific instructions regarding the reception. Your nominated carrier may return to sender if you do not make these details clear.

Redelivery due to incorrect or incomplete address

It is important that you check your information is correct before placing your order, especially your delivery address. If you provide the incorrect delivery address, you agree that you will be liable for the additional shipping charges in order for your delivery to reach you.

If you are not home to receive a delivery and you have not authorised the carrier to leave the package at the door, a card will be left with details to organise an alternative delivery day or the local post office where the item can be collected from, with the appropriate identification required for release of the item.

Lost or Damaged Packages

While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact [orders@alovelypeace.com] within 7 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.

Customer Support

We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. You can reach us via email at [orders@alovelypeace.com].

Disclaimer

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address or nominating to collect it from a local post office. If you nominate to receive your order at a work address, please always include the level (if a multi storey building) and the name of the company including any other specific instructions regarding the reception.

Please note that any delivery times specified by Auspost or the independent carrier are approximate and We cannot guarantee these delivery times.

By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.

Thank you for choosing A Lovely Peace.